TRACK YOUR ORDER
TRACK VIA SENDLE
Track your order delivery via Sendle here for the following order types:
- AU standard or free shipping (metro)
- International standard or free shipping
TRACK VIA AUSTRALIA POST
Track your order delivery via Australia Post here for the following order types:
- AU express shipping
- International express shipping
- AU remote standard or free shipping
TRACKING NUMBER
Your shipping tracking number will be sent to you via email after your order has been processed.
Please note this email is sent from our delivery partner (either Australia Post or Sendle) and not TWH.
PROCESSING AND DELIVERY TIMEFRAMES
Once your order is placed, it will be processed by our warehouse. TWH orders are processed Monday to Friday, excluding public holidays.
Standard orders are processed within 2-4 business days after placement, and express orders within 1-2 business days (excluding public holidays).
Your shipping information is then sent to our delivery partners (Australia Post, DHL or Sendle) who will pick up and deliver your order. Please see the tracking section below in regards to when you will receive a tracking number, which is included with all our orders.
Standard domestic orders (Australia) usually take 7-10 business days (after dispatch) to arrive.
Express domestic orders will arrive within 3-5 business days (after dispatch).
International order delivery timeframes are less predictable due to customs processing which vary between countries, however usually take 14-28 business days for standard orders, and 7-14 days business days for express orders.
Please note that due to the current COVID situation our delivery partners may take longer than usual to deliver your order. Unfortunately TWH doesn’t have control over this, although we will always endeavour to have your order processed and ready for shipping as soon as possible.
TRACKING YOUR ORDER STATUS AND SHIPPING
A postage tracking code is sent for all orders once your order has been dispatched with our delivery partner. Please note, that while your order is processed in the timeframe given above, it may take several days or up to a week to receive your tracking number for shipping. This is because tracking codes aren’t created until the order is picked up and processed by our shipping partner (e.g. Australia Post). The time frame of this is outside of our control and there have been some delays since COVID, which are still persisting now.
You will, however, receive an order number immediately after placing your order. You can follow up with us any time at hello@the-well-heeled.com to check the status of your order.
You will receive automatically generated emails from our system at various points through the process – including order creation, processing completion, and sent for shipping. Please check your junk or spam mail if you have not received these emails. If you have created an account you can login to the account and check the status of your order. If your order says ‘completed’ it means processing has finished (not that order has been delivered – please see shipping tracking for this).
We always endeavour to make the process as quick as possible, and we appreciate your patience and understanding with factors outside of our control.
If you haven’t received your tracking email within this time frame please check your email junk and spam folders, or contact our team at hello@the-well-heeled.com
