ORDERS, PAYMENT & SECURITY
ORDERS
Placing an online order with TWH is simple, fast and secure. Following successful payment you will receive an immediate order confirmation receipt sent to the email address you entered at checkout.
Orders placed before 2pm AEST will be processed same day. Orders placed after 2pm AEST will be processed the following day.
A delivery tracking number will be sent to you within 24-48 hours of placing your order.
TWH orders are delivered via Australia Post or Sendle (who use a variety of different shipping companies). Please see our shipping information page for further details on order shipping and delivery.
CHANGES TO ORDERS
Once your order has been placed, it is immediately forwarded to our distribution centre for fast processing and despatch. As a result, TWH is unable to make any changes, additions or amendments to an order once confirmed.
We recommend contacting us at hello@the-well-heeled.com if you have any further queries with regards to your order.
DUPLICATE ORDERS
If you think you have accidentally placed a duplicate order please contact hello@the-well-heeled.com as soon as possible so we can attempt to reverse and refund the order before processing. This will only be possible if the order is still in queue at our distribution centre and hasn’t already been shipped.
If the order has already been shipped, TWH will refund the additional amount once the duplicate items are securely received without damage or evidence of tampering to our returns address.
STOCK AVAILABILITY
Our online store at TWH aims to always be in stock however, on occasion we may sell out. This will be indicated by an ‘Out Of Stock’ notice on the affected product/s.
If an item is available for purchase online, you will be able to Add to Cart at the Checkout.
If you have any further queries with regard to a particular product availability, please contact us at hello@the-well-heeled.com
PAYMENTS
Currency
All prices on the-well-heeled.com are displayed in Australian Dollars (AUD) as indicated in cart and checkout.
Payment methods
TWH offers both Credit/Debit card and PayPal payment options.
For Credit/Debit card payments we accept Visa, Mastercard and American Express (AMEX)
All payments are securely processed with end-to-end encryption by Stripe or PayPal payment gateways.
You can nominate your preferred payment method at checkout.
PAYMENT SECURITY
TWH takes online security seriously and as such we use Stripe and Paypal as our payment gateway services.
Stripe is PCI Level I encrypted so all transactions are protected from a potential data breach. This means that TWH does not store any of your credit card details nor does our server. Your credit card details are processed via encryption and are therefore not visible to TWH or Stripe at any time.
Click here for more information on Stripe and your online payment security when shopping with TWH.
PAYMENT ISSUES
Credit/Debit cards
If you are experiencing difficulties with your credit or debit card at checkout please first verify the payment details you entered, including CVV and expiry date, are correct. Please check your card is active and that you have the correct funds available. If you are still experiencing issues after this please contact us at hello@the-well-heeled.com
PayPal
If you are experiencing difficulties with using PayPal at checkout please contact PayPal directly about the issue. Please note TWH does not have control over payments processed with PayPal and for security reasons will be unable to resolve the issue on your behalf.
